WARRANTY /SUPPORT
Lifetime Structural Warranty
Breakage, bending, welds and cracking are covered for the original purchaser for lifetime on the originally installed vehicle. Road Hazards void this warranty at the discretion of NIGHT STAR Off-ROAD.
One Year Wear and Tear Warranty
Wear and tear items such as bushings, ball joints, shock dampening properties/leakage are covered for the original purchaser for one year from date of purchase on the originally installed vehicle.
The warranty does not cover; crash damage, abuse, modified and/or use of non- NIGHT STAR OFF-ROAD parts, lack of maintenance or incorrect supplied dimensions and or specifications on custom orders. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith.
Replacement parts
90 day warranty against manufacture’s defects
Labor
Labor costs are not covered under our warranty policy and will not be reimbursed.
While our warranty covers any defects in the product, it does not cover shipping costs. Customers are responsible for paying all shipping fees for returns, exchanges, or warranty claims. For international customers, this includes any shipping charges or customs fees that may apply
Need to file a warranty claim?
Please contact us first and send an email with the subject of warranty claim. You will receive a reply within 48 hours, submit the information as required, and provide the product number carried in the product packaging.
Once you submit an email be sure to check junk/spam folders for replies!
Need tech support?
Please contact us directly and provide your product number
Once you submit an application be sure to check junk/spam folders for replies!
At NIGHT STAR OFF-ROAD Shocks we have built our business on personal service and a commitment to customer satisfaction. If for any reason you are unhappy with any of our products contact us.
When shipping shocks to NIGHT STAR OFF-ROAD wrap the item(s) individually with foam or bubble wrap. Pack the item(s) in a sturdy box filled with popcorn-type or bubble wrap packing material.